Return & Refund

45-Day Money-Back Guarantee for items in their original package

- We accept returns for a full refund for any reason within 45 days from the order date, provided the item is brand new and in its original package.

- All returned items must be in brand new condition, in their original unaltered box, and must include all packing materials, warranty cards, manuals, and accessories.
Please note: If the return is for reasons other than a product quality issue (e.g., change of mind, no longer needed), the customer is responsible for the return shipping fees. We do not cover return shipping costs in such cases.

-Refunds for orders placed on our website will be issued to the original payment method. If the original payment method is unavailable, a gift card of equivalent value will be provided.

Cases NOT covered by the 45-Day Money-Back Guarantee

- For orders delivered to freight forwarding services, we are not responsible for any package lost in transit from the courier service point to the final physical address, and no refunds will be issued.

Return Instructions

Please contact us to initiate the return of your items and obtain the return address for the EU destination. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed, and 3-5 business days for the refund amount to appear in your account. Regardless of whether the return is for a refund or replacement, the item must be received at our warehouse before processing the refund or shipping the replacement.